1. In a troubleshooting situation, a modem failed to work when a new internet browser program was installed. Which of these critical questions would likely lead a troubleshooter to the source of the modem failure.

A. Have you ever had this problem before?

B. Has the modem ever worked?

C. Is the problem repeatable?

D. Have you made any recent changes to your system?

2. Rebooting a system in an attempt to fix a problem is an example of which of these problem-solving strategies?

A look for an obvious fix

B try to replicate the problem

C use a module replacement strategy

D view a system as a group of subsystem

3. To trace a problem with a peripheral device, a troubleshooter who uses the sequence of subsystems approach would start tracing the problem?

A at the computer end of the sequence of subsystems

B at the midpoint in the sequence of subsystems

C at the peripheral end of the sequence of subsystems

D any of these

4. The strategy of removing components to return a computer back to a basic configuration is designed to eliminate variables that may make a computer problem more difficult to solve.

True or False?

5. A "techie" who works exclusively with hardware and software, rarely comes into contact with people, and who talks in technical jargon, will probably not enjoy a career in the user support field.

True or False?

6. Most hardware component problems are the result of failures due to incorrect voltages in a computer system?

True or False

7. Installation software utilities have automated many of the manual tasks required to install and correctly configure software packages?

True or False

8. If a user reinstalls a software package from the original distribution media, they must also install any patches had previously installed to fix buge?

True or False