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Problem 1:

Discuss how TWO of the following gurus have contributed to the Quality Movement, highlighting the major points of their philosophies:

(a) Edward Deming
(b) Joseph Juran
(c) Philip Crosby.

Problem 2:

(a) List and explain the five dimension of service quality.

(b) Evaluate the quality of service in a hospital using the five dimensions?

Computer Network & Security, Computer Science

  • Category:- Computer Network & Security
  • Reference No.:- M9587099

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