CLAS Standards

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Instructions: You are employed by a large physician practice that historically has not prioritized cultural competency. The patients seen up until recently were, for the most part, of the same ethnic background. Given a shift in patient demographics resulting from newly constructed satellite offices, there is renewed interest in cultural competency. As the practice manager, the six physicians who own the group practice request you explore existing national standards that address this very topic as they are eager to to implement much needed changes to the practice in order to better serve all patients. You are active on Twitter and you recently saw a post from the U.S. Department of Health and Human Services Office of Minority Health CLAS standards site. You are delighted to stumble across this post and decide to adopt these standards for your practice.

Your task is to advocate for and recommend an implementation plan to include all 15 CLAS standards over the next 5 years. Include in your recommendation specific strategies for implementation as well as anticipated challenges and proposed solutions.