1.Consider a recent interaction you had at work or school.Provide a summary of the interaction, then respond to the following questions:

• a)Provide a summary of the interaction

• b)Did the sender express the message clearly?

• c)Use the appropriate medium?

• d)Listen and respond to questions and comments?

• e)What was the outcome?

• f)If you could replay the interaction, what would you do differently?

• g)What are ways you feel you could improve your communication skills?

2. Electronic Communication

In today's highly technologic world, communicating electronically offers several efficiencies and convenience.It also creates a need for caution, especially when using e-mail.Discuss the following:

• a)What are some modes of electronic communication (At least 5 including social media)?

• b)What are the advantages of using electronic communication?

• c)What are the disadvantages and pitfalls of using electronic communication?

• d)What are some recommendations you have for healthcare leaders when communicating electronically?