1. One of the toughest problems in investigating system requirements is to make sure they are complete and comprehensive. How would you ensure that you get all the right information during an interview session?

2. What would you do if you got conflicting answers for the same procedure from two different people you interviewed? What would you do if one was a clerical person and the other was the department manager?

3. Develop an activity diagram (use Word, PowerPoint or any other tool for drawing) based on the following narrative. Note any ambiguities or questions that you have as you develop the model. If you need to make assumptions, also note them.

The shipping department receives all shipments on outstanding purchase orders. When the clerk in the shipping department receives a shipment, he or she finds the outstanding purchase order for those items. The clerk then sends multiple copies of the shipment packing slip. One copy goes to Purchasing, and the department updates its records to indicate that the purchase order has been fulfilled. Another copy goes to Accounting so a payment can be made. A third copy goes to the requesting in-house customer so he or she can receive the shipment.

After payment is made, the accounting department sends a notification to Purchasing. After the customer receives and accepts the goods, he or she sends notification to Purchasing. When Purchasing receives these other verifications, it closes the purchase order as fulfilled and paid.