1. ____ knowledge that is hard to measure and document and typically is not objective or formalized.

a. Tacit b. Shared c. Implicit d. Explicit

2. _____ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

a. Disintermediation b. Social networking c. Market segmentation d. Market augmentation

3. CRM is used primarily by people in ______.

a. finance and accounting b. product development and manufacturing c. sales, marketing, and customer service d. human resources, marketing, and finance

4. Is a network protocol that enables traffic to be routed among all the networks connected to the Internet.

a. ISO seven layer model b. TCP c. IP d. Wi-Fi

5. Group support system alternatives include ______.

a. decision rooms b. local area networks c. teleconferencing d. all of the above

6. Domain names must adhere to strict rules. For example they must always have ____ parts, with each part separated by a dot (period).

a. two b. three c. four d. at least three

7. _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.

a. B2B b. B2C c. G2C d. C2C

8. Installation of computer equipment typically involves this action ____.

a. someone from the customer's organization oversees the manufacturer as the equipment is installed, b. once the equipment is installed, someone performs several tests to ensure everything is working properly, c. the contract should be used to ensure that all equipment is delivered and installed, d. all of the above

9. The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.

a. accuracy b. efficiency c. effectiveness d. timeliness

10. During the ____ phase of the system development process, potential problems and opportunities are identified and considered in light of the goals of the business.

a. systems implementation b. systems analysis c. systems design d. systems investigation

11. By upgrading and standardizing on its technology infrastructure, an organization can _____.

a. eliminate a hodgepodge of multiple hardware platforms,operating systems, and databases, b. reduce ongoing hardware and software maintenance, c. reduce the training load for those people who must support the infrastructure, d. all of the above

12. A key system design task is____.

a. develop an RFP b. user preparation c. site preparation d. hardware acquisition

13. Virtualization ____.

a. increases hardware space requirements, b. lead to increases in power consumption, c. introduces important implementation considerations including security and backup procedures, d. all of the above

14. The purpose of system design is to answer the question ____.

a. "What hardware and software will be required to operate the new system?" b. "What must the information system do to solve the problem?" c. "How much will the new system cost and when can it be operational?" d. "How will the information system solve a problem?"

15. Data is broken into _____ to be transmitted over the Internet

a. packets b. messages c. bytes d. bits

16. A typical DSS includes many components including the _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

a. model base b. dialogue manager c. database d. external database access

17. An advantage of in-house developed software is ____.

a. meeting user and organizational requirements without customization, b. greater potential for providing competitive advantage c. increased flexibility in terms of customization and change, d. all of the above

18. The processes used by leading companies to complete a business process in the most efficient and effective manner are called _____.

a. current best approach b. streamlined processes c. best practices d. process improvement

19. The ______ is a standard set of specification for Internet applications that run on handheld, wireless devices that effectively serves as a Web browser for such devices.
a. Wireless Application Protocol b. Payment Card Industry standard c. Secure Sockets Layer d. Xipwire

20. A(n) _____ tag is an HTML code, not visible on the displayed Web page, that contains keywords representing your Web site's content.

a. HTML b. meta c. HTTP d. identifier

21. _____ is a markup language designed to transport and store data on the Web.

a. .NET b. XML c. HTML d. Java

True/False

Indicate whether the statement is true or false.

22. Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

23. Cloud computing refers to a computing environment where software and storage are provided as an Internet service and accessed with a Web browser.

24. The overall approach of systems development is the same for mobile devices compared to traditional system development projects with no significant differences.

25. A virus can send copies of itself via a network.

26. Designing a good interface for users can improve user satisfaction with the system and lead to improved security.

27. A decision support system includes people, procedures, software, databases, and devices to help assemble, store, manipulate, and display geographic information.

28. Data mining and business intelligence are often used to capture the knowledge stored in a knowledge management system.

29. Federal law prohibits private employers from monitoring e-mail sent or received by their employees.

30. Digital certificates verify both purchaser and supplier identities in an e-commerce transaction