Background:
Several users complained that the system response seemed slow. Susan Park, the project consultant, wants to meet with you to discuss operation, maintenance, and security issues affecting the new system.
Task 1:
What might be causing the slow response time? Prepare a brief memo explaining system performance and workload measurement, using nontechnical language that Personal Trainer users can understand easily.
Task 2:
What could be causing the network slowdowns at Personal Trainer? If a problem does exist, which performance and workload measures would you monitor to pinpoint the problem?