1. What are the three basic steps in managing organizational change?

2. What are the major components of a migration plan?

3. Compare and contrast direct conversion and parallel conversion.

4. Compare and contrast pilot conversion, phased conversion, and simultaneous conversion.

5. Compare and contrast modular conversion and whole-system conversion.

6. Explain the trade-offs among selecting between the types of conversion in Questions 3, 4, and 5.

7. What are the three key roles in any change management initiative?

8. Why do people resist change? Explain the basic model for understanding why people accept or resist change
Why do people resist change? Explain the basic model for understanding why people accept or resist change.

9. What are the three major elements of management policies that must be considered when implementing a new system?

10. Compare and contrast an information change management strategy with a political change management strategy. Is one better than the other?

11. Explain the three categories of adopters you are likely to encounter in any change management initiative.

12. How should you decide what items to include in your training plan?

13. Compare and contrast three basic approaches to training.

14. What is the role of the operations group in the systems development life cycle (SDLC)?

15. Compare and contrast two major ways to provide system support.

16. How is a problem report different from a change request?

17. What are the major sources of change requests?

18. Why is project assessment important?

19. How is project team review different from system review?

20. What do you think are three common mistakes that novice analysts make in migrating from the as-is to the to-be system?

21. Some experts argue that change management is more important than any other part of the SDLC. Do you agree or not? Explain.

22. In our experience, change management planning often receives less attention than conversion planning. Why do you think this happens?