This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where they could apply the various quality (planning and analysis) tools and techniques covered in this subject.

As the topic of your assignment, you are free to choose one of the following options:

a) Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.),

b) Design and provision of a SERVICE (e.g. traveling, education, hospitality, healthcare, etc.) or

c) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.) You do not require an approval from the subject coordinator regarding your assignment topic.

There is no preference set by the subject coordinator for any topic. It is entirely up to you. The information/data you are going to use in your assignment does not need to be real and could be fictitious (completely made up). However, it should be realistic and related to your chosen topic.

Quality Planning and Analysis

Assignment Requirements:

This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where they could apply the various quality (planning and analysis) tools and techniques covered in this subject.

As the topic of your assignment, you are free to choose one of the following options:

a) Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.),

b) Design and provision of a SERVICE (e.g. traveling, education, hospitality, healthcare, etc.) or

c) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.)

You do not require an approval from the subject coordinator regarding your assignment topic. There is no preference set by the subject coordinator for any topic. It is entirely up to you.

The information/data you are going to use in your assignment does not need to be real and could be fictitious (completely made up). However, it should be realistic and related to your chosen topic.

PART 1: INTRODUCTION

Write an introduction about your PRODUCT, SERVICE or WORK including its key functions and characteristics that are important for quality planning and analysis activities. (1-1-5 pages).

PART 2: CUSTOMER SATISFACTION

Stakeholder Analysis

Identify at least 10 stakeholders and minimum 2 Needs for each stakeholder. A stakeholder need is something that a stakeholder expects from a company in regard to their operations, products, services, etc. (1 page).

Capturing the Customer Needs

Research different methods which can be used for capturing customer needs. Summarize at least 2 methods using SWOT analysis (1-2 pages).

Customer Needs Analysis (Kano Analysis)

Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you think is the most appropriate for capturing the customer needs of your selected product, service or work.

Using Kano analysis, capture at least 25 customer needs (10 WANTS, 10 MUSTS, and 5 DESIRABLES). You must demonstrate with a template how you have identified those customer needs. In addition to the template, you must also include the actual information or data that was used to identify those 25 needs. (2-4 pages).

PART 3: DESIGN REQUIREMENTS

Translating Customer Needs into Design Requirements (QFD)

Translate the 25 customer needs identified in Section 2.3 into minimum 10 design requirements using the Quality Function Deployment (QFD) method. Briefly explain the key findings resulted from your QFD analysis.

The QFD template can be downloaded from the subject website on UTSOnline. (1.5-2.5 pages).

Design Risk Analysis (FMEA)

From your QFD analysis in Section 3.1, decide on the five highest scoring design requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis (FMEA) method. Briefly explain the key findings resulted from your FEMA analysis.

The FMEA template can be downloaded from the subject website on UTSOnline. (1-2 pages).

PART 4: SUPPLIER SELECTION AND EVALUATION

Identifying the Components, Elements, Parts, etc.

Identify at least 10 major components, parts or sections of your product or service that could be sourced from suppliers. (1 page).

Developing the Supplier Selection Criteria

Select one of the components, parts or sections identified above and list at least 10 criteria that could be used for selection of suppliers of that component, part or section. (1 page).

Constructing and Using a Supplier Selection System

Develop a complete supplier selection system using the previously identified 10 criteria. Apply this selection system to 3 suppliers (1-2 pages).

Conclusion

Write a brief summary of the outcome and the rational of the supplier selection process you have developed and provide an explanation for your choice. (1 page).

PART 5: STATISTICAL PROCESS CONTROL

Identifying the Processes

Identify at least 7 processes that could be used to produce your product or to provide your service or work. (1 page)

Constructing and Using a SPC Chart

Choose one of the 7 processes identified in Section 5.1 and apply appropriate statistical process control (SPC) tools and methods to analyse quality of the selected process. Briefly explain main steps followed in the SPC analysis and provide justifications of decisions will have been made. (2-3 pages)

Note: students can make a set of data (appropriate to their SPC analysis) which should include minimum 15 units of time or batch intervals.

Interpret and discuss the results of your SPC analysis using appropriate tools/techniques and methods. (1-2 page)

PART 6: PROBLEM-SOLVING

Identifying Problems and Using Problem-Solving Tools

Identify at least five problems that could occur during the use of your product, service or work (1 page)

Constructing and Using Problem-Solving Tools

Select one of the five problems identified in Section 6.1 and apply at least two problem solving tools to rectify that problem. Discuss the rational of the selected tools and identified solutions to rectify the problem (2-3 pages)

Research and Presentation Requirements

What to research: Each student will need to research and reference a number of quality sources such as journals, conference articles and books to support their analysis, discussion and justifications. Information need to be synthesised from multiple sources. Students also need to provide their own critical analysis of the information they source.

Where to research: There is large number of sources that research and discuss various aspects of the tasks listed in all parts. Students will need to find and reference reliable sources (check the library resources to learn how to find, evaluate the quality of sources and information).

How much to research: Do not rely on a single source of information. Some of the sources should be from books, conferences and/or journals; please do not rely only on web sources.

Important note: The various library research skills and resources exercises have been provided to help students to improve their skill with what, where and how much to research. This material can be found on UTSOnline (under "Resources", also under "Learning Material > Week1").

How much to write (Length): The required length is broken down per task in each part. Students will need to focus on quality of information presented not quantity - write succinctly and concisely.

This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where they could apply the various quality (planning and analysis) tools and techniques covered in this subject. and all the references must be in harvard style

Reporting Contents - tips and guidance

Some tips:
In most sections, guidelines have already been provided in your actual Assignment. In addition, you may choose to elaborate further using the following writing technique:

1. Why (purpose for this step),

2. What (define, boundaries/scope),

3. How (elaborate about the methods/processes used & its application to your context),

4. So what (Analysis & Findings/Discussion about outcomes, what it means from a Quality product/service management or Quality operations perspective, Implications/Benefits/Value).
Using the literature

Use the literature and theories (remember to cite and reference the literature used) to:
- frame a topic section,
- compare and/or contrast
- support your arguments/recommendations,
- explain why you have selected the particular approach(s) or process(es) in your report.

Content structure or outline

Depending on the practical context that you have selected for your assignment, the structure of the contents below may be adapted accordingly to fit with the needs of your selected context (product, service or work-based) or industry scenario.

A sample outline of a report (Note: Sample only - your reporting content may differ, depending on the topic you select for your assignment)

1.0 Executive Summary

2.0 Introduction
  2.1 Background (context, problems)
  2.2 Purpose (reason for this report)
  2.3 Scope (what it will and will not cover)
  2.4 Aims/objectives (what this plan aims to deliver and achieve)

3.0 Customer Satisfaction
  3.1 Stakeholder Analysis
  3.2 Capturing Customer Needs
  3.3 Customer Needs Analysis (Kano Analysis)

4.0 Design Requirements
  4.1 Translating Customer Needs into Design Requirements (QFD)
  4.2 Design Risk Analysis (Failure Mode and Effect Analysis)

5.0 Supplier Selection and Evaluation
  5.1 Identifying Components
  5.2 Developing Supplier Selection Criteria
  5.3 Constructing and Using a Supplier Selection System
  5.4 Supplier Evaluation Report

6.0 Statistical Process Control (SPC)
  6.1 Identifying Processes
  6.2 Monitoring Processes using SPC Charts
  6.3 Constructing and Using a SPC Chart

7.0 Problem Solving
  7.1 Identifying Problems and Problem-Solving Tools
  7.2 Constructing and Using Problem Solving Tools

8.0 Conclusions

9.0 References (Harvard UTS Referencing Style)

Help with assignment writing

- Structure and argument - that your writing is logically organised with well- developed and well-supported arguments.
- Style and expression - that your choice of vocabulary is appropriate, sentences are well constructed, ideas are clearly introduced, and paragraphs are fully developed.
- Grammar - that your issues are identified and explained so you can learn from your mistakes and avoid making them in the future.

Drop-in at UTS HELPS Office (CB01.05.25) may cover:

- understanding an assignment question and the assessment criteria
- clarifying an assignment type (e.g. what's a literature review?)
- planning an assignment
- offering strategies for effective reading/note-making/presentation
- obtaining information on self-study resources.
Typical requirements for writing a report

Two cover pages (UTS assign cover page and report cover page)
- A table of contents
- A list of tables, figures, abbreviations, etc.
- Appropriate title for figures, tables, etc.
- Appropriate numbering of pages, figures, tables
- Paraphrasing, quotation, referencing, etc. must use the Harvard UTS Style.
- A list of references (minimum two references)
- Appendix (if needed)
- Font type and size: Arial, 12 or 14 (preferred but other font types acceptable)
- Line spacing: 1.0 or 1.5
- Page size is defined for each task in the assignment document.
- Total report size is determined by the recommended number of pages for
- each task.
- No penalty will be applied, if the actual size is slightly over or under the limit.
- File format: MS Word DOC file format only. No PDF or other formats will be
- accepted.
- For tables and graphs use MS Excel and directly insert into MS Word
- Text, table, graph, etc. must not be converted into pictures (e.g. through scanning or other means of manipulation) as the Turnitin software cannot read pictures.
- If you are using a picture, illustration, diagram, figure, photo or table from another source, you must cite that source.