Part One: Short Answer Questions Based on the materials taught in the lecture, briefly answer the following questions regarding the role of technology standards in supply chain management. Answers to each of the questions should not exceed 400 words.

1: How do technology standards impact supply chain management improvements?

2: What are the important standards and technology trends?

3: What is RFID and how will it impact supply chain performance?

Part Two: Read the required reading "Understanding and Managing the Services Supply Chain" and give a summary of the importance of the services supply chain according to the paper (You need to use your own words for the summary. Copying the text in the paper is not allowed)

Part Three: Read the required reading "Service supply chain management: A review of operational models" and answer the following questions:

1. What are the definitions of service SCM presented in this paper?

2. How did the authors classify the literature and organize the review?

3. Do you think the way that the authors organize their review helps you in terms of writing your own literature review (survey)? Explain your answer.

Resources:

Article 1: Understanding and Managing the Services Supply Chain

Article: Service supply chain management: A review of operational models ?Yulan Wanga , Stein W. Wallace b , Bin Shenc , Tsan-Ming Choi d,∗