1) describe the Quality cost. State the four categories of the quality cost.
2) Specify any four principles of TQM?
3) describe what is meant by 5’S?
4) describe the term Kaizen.
5) Specify the measures of the central tendency and dispersion.
6) describe any four steps included in the six sigma.
7) Describe the term Bench Marking.
8) describe what does FMEA stands for?
9) describe the function of ISO 9000?
10) Describe the quality audit.