1. As future (or current) healthcare employees, what are some additional strategies you could suggest to help cater to patients and your customers with language barriers? Does anyone work in an organization that utilizes a language phone line and if so, can you elaborate on how that process works?

2. Burnout is a term seen more in the healthcare industry than others due to the high stress environment and past pace of work being done. At my current workplace we are seeing a high number of 'call outs' or employees who repeatedly call out sick due to low morale and overworked staff. If you were managers in a healthcare setting what are some methods or steps you might implement in order to help prevent employee burnout?

3. Any work environment will produce conflict and employees who may not see eye to eye. Does the reading expand on strategies that can be used to find common ground? In your experience, what are some conflicts that you may have had with co-workers -- whether ethical, moral, value-based, etc. -- and how did you deal with it through communication?

4. Describe when you would use each of the response styles listed in the reading and how you would know whether or not each was effective.

5. What are some examples of incentives you might be able to offer? What are some ways you can encourage employees to feel like they are being heard? Can anyone give real-life examples.