(Answered) Writing a direct approach letter and a indirect letter good

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Writing a direct approach letter, and a indirect letter good will letter

Scenario: I am a manager of a company and they shipped books that were missing pages and two weeks late.This is the second time my order was wrong and assured that i would not have any more problems. I am holding payment until the correct order is received, i have a client that needs the books in 5 days

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