Tonya works in a small office with a staff of seven(7) people. The staff includes a physician, a nurse,, four(4) administrative employees, and one(1) technician. The office has recently changed its record release policy. Tonya has been asked by her supervisor to instruct the entire staff on the new policy. Tonya is unsure how to begin.

1. Compare the pros and cons of face-to-face communication with electronic communication of the message. Explain which one you recommend to Tonya and why.
2. Consider Tonya's audience and list the possible communication barriers she may encounter. Describe how she should overcome these barriers.
3. How will Tonya check to make sure that her message was effectively received?