The Underlying Issues

Data is essential in making good decisions. However, the data sometimes can reveal conflicting information, particularly when the issue under investigation is something as complex as student satisfaction and engagement. As a higher education professional, you will be challenged to analyze data and determine how to resolve apparent discrepancies.

To practice this skill, consider the following scenario and discuss your potential response with your colleagues.

As the executive director of student support services for your small, rural two-year college, you are responsible for regularly assessing student perceptions of the campus climate and their satisfaction with programs and services.

You are concerned about some recent survey results that appear to be contradictory. Results on the satisfaction survey are relatively high, but results on the last climate survey are low. Few students report being engaged in many of the support programs and services provided, and they don't find the campus climate engaging or welcoming