write a business indirect letter.use the scenario to create an indirect ( negative ) , formal business message that will be distributed to an appropriate audience:
Scenario: you are Ned Jones, a customer service representative of ProCom ( 3636 Mills Road, Eden , MS 39117) a firm that sells and services electronic equipment. 
Mrs Robert Biden has returned a car CD player to your service department and wants you to repair it at no charge.. In her letter, she staes, "it never worked right from day one." 
on examination, you discover someone had poured soda pop into the internal mechanism In addition, your records show that her warranty expired three months ago.
Write a complete letter to Mrs Rbert Biden, 330 Smith Lane , Groves Corner, MS 39118. 
The letter must include sufficient details to establish credibility and to maintain goodwill.