Revise the following recommendations section:

After thoroughly studying the options, I recommend the following actions: closing the drive-through payment window, reducing the day-shift staffs by one employee, encouraging more use of the computerized self-serve stations in the office, and using student interns to teach patrons how convenient and easy the online options are to use. Otherwise, I suggest we do nothing at this time and study our operations for other possible solutions.

11. List some problems or opportunities in your community. Focus for a moment on the one you care about most. Could two or three courses of action solve this problem? Write a report to your city official recommending a course of action. Research your courses of action using the library or other resources. At least one page in length.