Read the chapter 2 case study (p.18) and resolution (p. 27), and provide an alternate resolution other than the one provided in the course textbook. While it will not be uncommon to have similar thoughts as your classmates, try to be unique in your thought. Also, add discussion regarding how you may feel about Madeline's reply if you were the CEO. Be sure to support your response with the use of at least one external "scholarly" source other than the course textbook. Your post should be a minimum of 2 paragraphs long, and each paragraph should have a minimum of 4 sentences. However, there can be more sentences and paragraphs if you desire.
CASE STUDY
Sandra and Madeline were introduced at one of the new employee orientation sessions. They began a dialogue over lunch that day. "The new owners have given us the task of purchasing an electronic health record system," said Sandra. "The CEO reminded me to acquire a system that is the least expensive for the organization to purchase and operate."Madeline responded, "That is a reasonable goal, but the CEO has a financial background and is not familiar with electronic record systems in health. I think we have a responsibility to ensure that any system that we install is fully compat-ible with all laboratories, offices, diagnostic centers, and billing operations here as well as being able to import and export data to insurance carriers and health providers in this part of the state.""That is a tall order, but I agree with you," replied Sandra. "What do you think should be our next step?" While Madeline thinks, what advice would you offer?
CASE S TUDY RESOLUTION
Returning to the discussion about electronic health record systems, Madeline began to speak. "Financial efficiency is important, but, in my opinion, customers or clients should come first. If we opt for efficiency, the organization and owners benefit. If we install a system that can interact with other electronic health sys-tems in the region, our costs will be marginally greater. However, the people that we serve will benefit. The increase in customer satisfaction and goodwill should more than offset the extra cost. The federal government has recognized the value of integrated record systems, too. We should check into that." "I agree," replied Sandra.