Question 1
Which of the following is NOT a technique of active listening?
a. using "solution messages," which help the speaker by giving advice
b. asking questions
c. expressing understanding of the speaker's feelings
d. paraphrasing the speaker's meaning

Question 2
In the sentence, "I might be mistaken, but I think you are putting that together incorrectly", "I might be mistaken" is an example of a(n)
a. hedging.
b. appeal for the suspense of judgment.
c. credentialing.
d. sin license.

Question 3
To _____________________, is to state in your own words what you think the speaker means and feels.
a. empathize
b. give feedback
c. back-channel
d. paraphrase

Question 4
Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using ____________.
a. a testimonial.
b. credentialing.
c. hedging.
d. a cognitive disclaimer.

Question 5
Which of the following is NOT true about listening?
a. Speaking is more important than listening.
b. Effective listeners are more likely to emerge as leaders in their field.
c. The medical establishment has introduced the practice of "narrative medicine" to reduce malpractice claims.
d. Listening can communicate power.

Question 6
In the listening process, in which stage do you recall and retain what's been said?
a. remembering
b. receiving
c. evaluating
d. understanding

Question 7
Based on research, men display the following behaviors EXCEPT:
a. using less eye contact than women.
b. playing up expertise while talking.
c. giving more listening cues than women.
d. being argumentative while listening.

Question 8
The objective description of a word, on which most people would agree, is known as a word's _____________________.
a. definition
b. connotation
c. denotation
d. dictionary entry

Question 9
A communication pattern in which you ignore a person's presence and his or her communication is _____________________
a. rejection.
b. disconfirmation.
c. indiscrimination.
d. confirmation.

Question 10
"Policeman" and "fireman" are words that demonstrate
a. polarization.
b. allness.
c. ethnocentrism.
d. sexist language.

Question 11
The _____________________ of a word is its subjective or emotional meaning.
a. formation
b. identification
c. denotation
d. connotation

Question 12
Which of the following messages is most direct?
a. I'm so bored; I have nothing to do tonight.
b. I'd like to go to the movies. Do you want to go?
c. You wouldn't want to go bowling, would you?
d. Do you feel like eating pizza tonight?

Question 13
All of the following are rules of netiquette EXCEPT
a. avoid flaming, or personally attacking other users.
b. calling friends while sending an email.
c. keep from spamming, or sending unsolicited advertisements.
d. avoid shouting, or TYPING IN ALL CAPS.

Question 14
Saying, "That is a very interesting haircut" instead of saying you don't like it is an example of what kind of lie?
a. substitution
b. omission
c. exaggeration
d. equivocation

Question 15
Which of the following is an example of ageism?
a. using words such as "old fogey" and "little old lady"
b. oversimplying your language when talking to an older person
c. all of the above are examples
d. avoiding direct eye contact with older people