Question 1
The theoretical premise that the sum of 1 + 2 + 3 will equal 7 or more is known as:
quality effort.
contingency thinking.
systems awareness.
synergy.

Question 2
The behavioral school of theory focuses upon:
price.
products.
people.
promotion.

Question 3
External forces that may influence planning include__________ forces:
social
all of the above
technological
political

Question 4
Which management function focuses on creating a structure to facilitate the accomplishment of goals?
leading
organizing
staffing
planning

Question 5
Quality of organizational achievements can be identified by measuring ____________.
customer needs being met
expanding overseas markets
amounts of immediate profits
number of skilled employees

Question 6
Managers whose expertise lies primarily in one or another of the speciality areas such as marketing, operations, or finance are known as:
functional managers.
top managers.
middle managers.
supervisors.

Question 7
A thorough understanding of how a total system works requires an understanding of how:
component parts are interrelated.
to use statistics.
to maximize profits.
costs affect production.

Question 8
The information role that constantly scans the environment is:
spokesperson
disseminator
monitor
externalist

Question 9
The branch of management science that applies to manufacturing or service industries is called:
industrial management.
operations management.
technical management.
quantitative management.

Question 10
One phrase that captures the essence of contingency theory is:
experience makes right
speak softly and carry a big stick
alls well that ends well
uncertainty

Question 11
Which of the following management functions do top managers typically spend most of their time doing?
planning
staffing
leading
controlling

Question 12
The essence of the quality of any output is the ability to:
develop quality circles
train employees on quality control
start with quality inputs
meet the needs of the customer

Question 13
Differing cultural and national origins, varying ethnic and racial backgrounds, different age groups and mental capabilities represents:
skills of management
diversity
globalization
a management myth.

Question 14
Management options, variables, and situations characterized the __________ school.
quantitative
classical science
contingency
systems

Question 15
Management "scholars" such as Owen, Mayo, Maslow, and McGregor endorse the ____________ school of theory.
systems
behavioral
classical
quality focus

Question 16
Reengineering is not referred to as:
performance improvement.
rethinking measures and controls.
focus on ineffective processes.
process rethinking.

Question 17
An entity managed by one or more persons to achieve stated goals is known as a(n) ____________.
organization
group
corporation
business

Question 18
An organizational system is comprised of all the following except:
inputs.
science.
outputs.
processing.

Question 19
The title, Father of Scientific Management, is often attributed to ___________.
Frank Gilbreth
Henry Gantt
Frederick Taylor
Henry Metcalf

Question 20
The first management theory that gave specific attention and concern to Employees was the ____________ school.
behavioral
quantitative
classical scientific
classical administrative