Question 1
The emergence of a public issue indicates that:
Answer
A gap has developed between what stakeholders expect and what an organization is actually doing.
Technology is forcing ethics and business strategy closer together.
Consumers are unaware of how an organization's actions affect them.
Communication is not clear.

Question 2
The issue management process has how may stages?
Answer
Three
Four
Five
Six

Question 3
Once an organization has implemented the issue management program, it must:
Answer
Use trade associations or consultants to follow high priority issues.
Study the results and make necessary adjustments.
Not limit the number of public issues the firm can address.
Pick a selected number of issues to address immediately.

Question 4
The "graying" of the population is an example of:
Answer
Customer environment.
Competitor environment.
Economic environment.
Social environment.

Question 5
The role of special interest groups is an important element in acquiring intelligence from the:
Answer
Customer environment.
Competitor environment.
Economic environment.
Social environment.

Question 6
An analysis of the stability or instability of a government is an example of scanning the:
Answer
Social environment.
Legal environment.
Geophysical environment.
Political environment.

Question 7
Legal environmental intelligence includes:
Answer
Patterns of aggressive growth versus static maintenance.
Analysis of local, state, national, and international politics.
Considerations of patents, copyrights, or trademarks.
Information regarding costs, prices, and international trade.

Question 8
A corporation's issue management activities are usually linked to:
Answer
The board of directors.
Top management.
Both the board of directors and top management levels.
The strategic governance committee.

Question 9
Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are:
Answer
Interactive companies.
Proactive companies.
Reactive companies.

Inactive companies.

Question 10
Proactive companies are:
Answer
Much less likely to be blindsided by crises and negative surprises.
Much more likely to be blindsided by crises and negative surprises.
Just as likely to be blindsided by crises and negative surprises.
Much more likely to be forced to defend itself in a lawsuit brought by a stakeholder.

Question 11
Stakeholder engagement is:
Answer
Any issue that is of mutual concern to an organization and one or more of its stakeholders.
Competitive intelligence being collected ethically and systematically.
The process of ongoing relationship building between a business and its stakeholders.
The acquisition of information gained from analyzing the multiple environments.

Question 12
Failure to understand the beliefs and expectations of stakeholders:
Answer
Causes a company's profits to increase in the short run.
Causes a company's profits to decrease in the short run.
Causes the performance-expectations gap to grow larger.
Increases the chance of a corporate buy-out.

Question 13
Customer environmental intelligence includes:
Answer
Demographic factors.
An analysis of the firm's competitors.
New technological applications.
The cost of producing consumer goods.

Question 14
Stakeholder engagement is, at its core, a:
Answer
Program.
Relationship.
Process.
Systems model.

Question 15
Overtime, the nature of business's relationship with its stakeholders often:
Answer
Remains static.
Evolves through a series of stages.
Becomes more hostile.
None of the above.

Question 16
Executive conscience, acts of charity, and philanthropic funding are examples of:
Answer
Corporate social stewardship.
Corporate social responsiveness.
Corporate/Business Ethics.
Corporate/Global Citizenship.

Question 17
All of the following are examples of the phases of Corporate Social Responsibility except:
Answer
Corporate/Global Citizenship.
Corporate Charity Principle.
Corporate Social Stewardship.
Corporate/Business Ethics.

Question 18
Corporate power refers to:
Answer
The capability of competitors to influence legislation, trade, and the stock market, based on their organizational resources.
The capability of politicians to influence corporations, employees, and unions, based on their organizational resources.
The capability of corporations to influence government, the economy, and society, based on their organizational resources.
The capability of CEOs to influence product development, employee morale, and currency indices, based on their organizational resources.

Question 19
Stakeholder partnerships, high-tech communication networks, and sustainability audits are examples of:
Answer
Corporate social stewardship
Corporate social responsiveness
Corporate/Business Ethics
Corporate/Global Citizenship

Question 20
Which of the following examples does not show a company guided by enlightened self-interest?
Answer
A company providing the best quality product at a fair price.
A company providing assistance to employees who attend evening college.
A company breaking past records by maximizing quarterly profits.
A company vice-president invited to attend a local community's town planning meeting.

Question 21
This occurs when financial organizations provide loans to low-income clients or solidarity lending groups (a community of borrowers) who traditionally lacked access to banking or related services.
Answer
Commercial banking
Macrofinancing
Microfinancing
Micro-entrepreneurship

Question 22
Scholars have found:
Answer
No relationship between social and financial performance.
A negative relationship between social and financial performance.
An inverse relationship between social and financial performance.
A positive association between social and financial performance.

Question 23
When a person or group of people identify a social need and use their entrepreneurial skills to address this need, this process is called:
Answer
Social stewardship.
Social entrepreneurship.
Social optimism.
Social responsibility.

Question 24
The iron law of responsibility says that:
Answer
In the long run, those who do not use power responsibly will lose it.
In the short run, sacrifice social goals for economic goals.
Law is most important, more than social or economic responsibility.
In the long run, economic responsibility leads to social responsibility.

Question 25
A social enterprise:
Answer
Adopts social benefit as its core mission
Adopts profit maximization as its core mission.
Can only be adopted by small firms
Does not use business strategies to improve environmental well-being

Question 26
When undertaking social initiatives, a company:
Answer
Must take out social responsibility insurance
Will always receive long-term profits
May sacrifice short-term profits.
Risks going bankrupt in nearly all cases

Question 27
A company who complies with the laws and regulations set by the government is:
Answer
Meeting the minimum level of social responsibility expected by the public.
Meeting the maximum level of social responsibility expected by the public.
Not meeting government expectation.
Following a practice of enlightened self-interest.

Question 28
Corporate social responsibility (CSR) means that a corporation should:
Answer
Always forgo profit for the sake of the environment.
Be held accountable for any of its actions that affect people, their communities, and their environment.
Abandon its other missions.
Put social responsibilities ahead of economic or legal responsibilities.

Question 29
The costs of corporate social responsibility may ultimately be passed on to the:
Answer
Employees through fewer health benefits.
Consumer through high prices.
Investor through stock splits.
Taxpayers by the government

Question 30
When businesses bring products and services to the many people in the world who have traditionally been beyond the reach of global commerce, they are said to be:
Answer
Serving the top of the triangle.
Reaching the bottom of the globe.
Serving the bottom of the pyramid.
Focusing on the ends of the supply chain.