Question 1.1.Julie provides information to Temea who provides information to Juan who provides information to Julie. This is an example of which type of communication network?

• Circle
• Chain
• Centralized
• Open

Question 2.2. Employees on the 7th floor go to lunch together and employees on the 2nd floor play together in a city basketball league. These examples demonstrate the importance of ____ in forming groups.

• emotional support
• physical proximity
• common interests
• assignment

Question 3.3. A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is:

• individual dominance
• social loafing
• groupthink
• the devil's advocate approach

Question 4.4.Which of the following is NOT associated with social inhibition or facilitation?

• Mere presence
• Comparison
• Evaluation apprehension
• Status

Question 5.5. Berserkers typically:

• Give no warning
• Use shotguns
• Give indications about future violence
• Take hostages

Question 6.6. Melba is under a great deal of pressure and seems to be feeling the effects of stress. Which of the following should she eliminate from her diet?

• Fruits and vegetables
• Caffeine
• Whole grains
• Water

Question 7.7. POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for:

• Power
• Common interest
• Affiliation
• Control

Question 8.8. Larry is a junior at Raynes College and has trouble sleeping. He keeps worrying about not getting a job when he graduates and never finding the right person to marry. Larry's stress might be the result of:

• perspective taking
• residual stress
• rampant diffusion
• forecasting

Question 9.9.Which of the following relaxation techniques is designed to calm the emotions?

• Abdominal breathing
• Progressive muscle relaxation
• Meditation
• Time management

Question 10.10. Employees with high role ambiguity will:

• have increased job satisfaction
• become depressed
• perform at higher levels
• all three will result from role ambiguity

Question 11.11.The physical and psychological consequences to stress is called:

• Distress
• Strain
• Stressors
• Eustress

Question 12.12.A difficult worker obsessed with completing a task quickly is classified as a _____, whereas one who dominates conversations and does not listen to other's ideas is a _____.

• tank / know-it-all
• know-it-all / tank
• tank / sniper
• sniper / know it all

Question 13.13. ____ employees take laptops, pagers, and cell phones with them on vacation so they can keep in touch with work.

• Very few (5%)
• Some (30%)
• Almost all (93%)
• Most (60%)

Question 14.14. Bad, or negative stress is called:

• Distress
• Strain
• Stressors
• Eustress

Question 15.15. When two or more people perform the same task in the presence of one another, the effect on the behavior is known as:

• Coactions
• Audience effect
• Social inhibition
• Evaluation apprehension

Question 16.16. Stress that is converted to positive energy is called:

• Distress
• Strain
• Stressors
• eustress

Question 17.17.____ refers to the extent to which group members are similar.

• Group cohesiveness
• Group homogeneity
• Stability of membership
• Group status

Question 18.18. If an employee threatens another employee with violence, the employee should be:

• given a warning
• sent home without pay for a day
• forced to seek counseling
• fired

Question 19.19. People probably join a group such as a fraternity or sorority because of:

• needs for emotional support
• common interests
• common goals
• need for assistance or help

Question 20.20.When employees feel stressed and take a "mental health day," they:

• have a short-term decrease in stress
• have a long-term decrease in stress
• have no decrease in stress
• actually have an increase in stress

Question 21.21.Liam makes "to do" lists and carefully plans his schedule. He is trying to reduce stress through:

• abdominal breathing
• progressive muscle relaxation
• meditation
• time management

Question 22.22.Which of the following should a leader NOT do to reduce groupthink?

• Promote open discussion
• Elicit outside information
• Appoint someone as a devil's advocate
• Apply pressure on members to conform

Question 23.23. Because many employees provide elder care, approximately ____ of organizations provide company-sponsored elder care referral services and ____ provide a company-sponsored elder care facility. To help alleviate stress to their employees.

• 20% / 1%
• 80% / 75%
• 5% / 1%
• 50% / 50%

Question 24.24.Because the average employee with a child misses ____ more days of work than employees without children, approximately _____ of organizations offer on-site child care centers.

• 2/30
• 30/5
• 8/5
• 30/30

Question 25.25. A person who manages conflict by ignoring it is using a(n) ____ style whereas someone who always gives in to others and risks hurting himself uses a(n) ____ style for handling conflict.

• accommodating / avoiding
• avoiding / collaborative
• avoiding / accommodating
• avoiding / compromising

Question 26.26. Most incidents of workplace violence are the result of:

• another crime is being committed
• violence against law enforcement personnel
• jilted lovers
• angry employees who were fired

Question 27.27. A manager wants to increase the quality of his employee's decisions. He should have:

• some of them work in groups
• them work individually
• them work in groups
• none of these three answers will matter

Question 28.28. Bill is an excellent typist, Fred is average, and John is just learning to type. If an audience started to watch them type, we would expect ____ to do better and ____ to do worse.

• Bill / John
• John / Fred
• Fred / Bill
• Fred / John

Question 29.29._ ___ refers to the extent to which group members like and trust one another.

• Group cohesiveness
• Group cohesiveness
• Group homogeneity
• Stability of membership
• Group status

Question 30.30. Which of the following group roles encourages group cohesiveness and group participation? (Points)

• Task-oriented
• Social
• Individual
• Conjunctive