Question 1: Environmental scanning is a:

A. Planning process
B. Organizing process
C. Leading process
D. Controlling process

Question 2: Conscientiousness is the one personality trait that uniformly predicts:

A. How highly adaptable to change a person is
B. How highly motivated a person is to learn a new skill
C. How highly detailed a person will be
D. How highly performance oriented a person will be

Question 3: Why should managers understand how visual perception may be biased?

A. Managers have a tendency to compare and contrast objects and people to each other.
B. Managers are prone to errors and biases when perceiving themselves.
C. Managers rely on their visual perception to form their opinions about people and objects around them.
D. Bias in visual perception tends to interfere with the management process.

Question 4: How we perceive others will shape our behavior, which in turn:

A. Will shape the behavior of the person we are interacting with
B. Will lead to undue success or failure
C. May lead to wrong inferences about objects in our environment
D. Will lead to generalizations

Question 5: Exit interviews are often conducted by:

A. Employee manager
B. Human resources representative
C. Outside consultants
D. Top management

Question 6: Managers need to consider the individual and the situation when making:

A. Organizing decisions about the job
B. Leading decisions about the organization
C. Controlling decisions about the departments
D. Planning decisions about the strategies of the company

Question 7: Motivating employees is a managerial function of:

A. Leading
B. Controlling
C. Organizing
D. Planning

Question 8: How much of a manager's time is spent communicating?

A.10-25%
B.25-50%
C.50-90%
D.90-100%

Question 9: A downside of the office grapevine is:

A. Information is not accurate
B. Managers do not participate in the exchange of information
C. The grapevine lacks a specific sender
D. The informal structure hinders communication

Question 10: Stories can serve to reinforce and perpetuate an organization's culture, which is part of the POLC function of :

A.Planning
B.Organizing
C.Leading
D.Controlling

Question 11: According to one study, what percent of a receiver's comprehension of a message is based on the sender's actual words?

A.3%
B.5%
C.7%
D.10%

Question 12: Which of the following is not an example of a medium rich communication channel?

A. Handheld devices
B. Blogs
C. Written letters and memos
D. Legal documents

Question 13: Communication within an organization flows:

A. Upward
B. Downward
C. Lateral
D. Many directions

Question 14: How groups function has important implications for organizational:

A. Hierarchy
B. Mission and vision
C.POLC function
D. Productivity

Question 15: Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:

A. Forming
B. Storming
C. Norming
D. Performing

Question 16: An ideal time to host a social or team-building event is at the stage of

A. Forming
B. Storming
C. Norming
D. Performing

Question 17: The tendency of individuals to put in less effort when working in a group context is called:

A. Groupthink
B. Cohesion
C. Punctuated equilibrium
D. Ringelmann effect

Question 18: Teams that individuals from different parts of the organization are called:

A. Task force
B. Product development teams
C. Cross-functional teams
D. Virtual teams

Question 19: Pooled interdependence exists when:

A. Team members may work independently and simply combine their efforts to create the team's output
B. If one person's output becomes another person's input
C. When the team decides they should work together on each phase of a project
D. The reward that an individual receives depends on the performance of others.

Question 20: A key consideration when forming a team is to understand the personality traits needed before starting the selection process as well as the team members':

A. KSAs
B. Potential
C. Leadership traits
D. Work ethic

Question 21: The implications of the ERG theory is that we need to recognize which of the following?

A. The multiple needs that may be driving an individual at a given point
B. Understand group behaviors
C. Job design is critical to motivation
D. How to reward employees better

Question 22: Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:

A. Planning
B. Organizing
C. Leading
D. Controlling

Question 23: Controls can cost the organization through

A. decentralized decision-making.
B. opportunity recognition.
C. botched implementation.
D. layoffs

Question 24: One of four top mistakes companies appear to make regarding how to set and use non-financial controls effectively is

A. not to link control to customer demands.
B. failing to validate the link between non-financial control and financial control.
C. failing to set appropriate performance targets.
D. failing to set goals too high

Question 25: One way to help employees connect with the people and things that will help them achieve their professional goals is to:

A. Develop goals that stretch their ability
B. Give them assignments that are engaging
C. Connect people with mentors and help them build networks
D. Promote deserving employees