Question 1. Elissa is a mediator whose job is to arbitrate negotiations between unions and corporations. What kind of power does Elissa have?

boundary-spanning power
referent power
closeness over production
tactical power

Question 2. Which theory was born from the great man theory of leadership?

situational theory
behavioral theory
transformational theory
trait theory

Question 3. Of the following goals, which is considered to be the most crucial for leaders who want to succeed at team-building?
Build trust among members.
Reduce personal conflict inside a group or team.
Develop effective channels of communication among members.
Increase effective support between members.

Question 4. What may accompany the adjourning stage of group performance?
a sense of uncertainty
a sense of unity
a sense of loss
a sense of conflict

Question 5. At which stage of a group- or team-building process do close relationships develop, giving rise to unity?
norming
forming
storming
performing

Question 6. Which of the following individuals would most likely NOT be considered a group's gatekeeper?
Jim, who is informally regarded as the group's leader
Gary, who is always willing to express the group's values
Karl, who helps carry out the group's activities
Juan, who is a "member in good standing"

Question 7. Whenever Paula works in a group, she gives less effort than when she works individually. What term best describes this scenario?

groupthink
group cohesiveness
social loafing
sender disability

Question 8. Which of the following is NOT a category of barriers to interpersonal communication?

individual differences among employees
situational factors, such as outside noise
transmission problems, such as telephone static
informal communication networks, such as the grapevine

Question 9. What makes communication dynamic?

It is usually exciting, because transmitting messages can be exhilarating.
It is constantly changing, because messages feed other messages.
It is always irreversible, because we cannot take back what we say.
It is usually complex, because messages have many layers of meaning.

Question 10. What is a consequence of too much cohesion in a group?

Groups tend to have decreased levels of effort.
Groups tend to lack cooperation.
Group members tend to argue.
Group members tend to overstep each other's boundaries.