Please help me answer each question (fill all of the answer in attached file only)

You are an assistant manager at Colesworths, Bondi Junction. Colesworths is Australia's largest supermarket chain. Over the last few years the company has been dismissive about the importance of WHS. This changed a month ago when both an employee and customer were seriously injured when the worker, attempting to put a heavy box on a top shelf, fell off the ladder on to a customer. Not only was the company heavily fined, but the ensuing publicity caused significant damage to the company's reputation.

The company's CEO has requested that each store delegate an assistant manager to administer the store's WHS policies. The CEO has asked that each store submit a report detailing the provision of WHS training, procedures and legal requirements for identifying hazards and procedures for maintaining WHS records.

This report is to include:

1. Two (2) methods of identifying staff WHS training needs.

2. Personnel to consult with in regards to staff training needs. Provide at least two (2).

3. Coaching and mentoring assistance that can be provided to staff in relation to manual handling.

4. An organisation that can assist in providing training on manual handling. Provide details of:

a. Name of organisation

b. Name of course

c. Length of course

d. Cost

Part B - Case Study

It has been a particularly busy day in your store and you decide to conduct a hazard identification walk. You take the following notes:

The front of the store around the checkouts is well maintained and tidy, however one of the checkout staff is rocking back and forth on their chair, due to an uneven surface. Aisle 6 has milk spilt on the floor, which would appear to be there for a period of time, as it has spread up and down the aisle. A box has been left unattended on top of a ladder, probably the result of a worker assisting a customer. The door leading to the administration offices, including the cash office has been left open.

1. Complete the hazard identification and risk assessment template:

1. Explain your communication policy to provide specific, clear and accurate information & advice to staff in relation to the above hazards.

2. Are there any inadequacies in the risk control process used above?

3. How would you monitor outcomes of changes brought about because of inadequacies in the above process?

Part C - Written or Oral Questions

1. What WHS records should be maintained according to WHS legislative requirements?

2. What information from these records could be used to identify hazards and monitor risk control procedures?

Part D - Incident Form Completion

It is 10 pm and one of the casual workers, Mark Waugh, is stocking shelves on the 6 to 12pm shift where you are the shift supervisor. Mark has been with the company for over 12 months. Mark is carrying a box containing glass containers of jam, and slips on a puddle next to the freezer section. The smashed glass containers he was carrying cause a cut on one of his hands, and his wrist is badly swollen in an attempt to break his fall. Steve (his brother) is a part time worker working the same shift and saw the accident happen.

Complete the incident report form.