u've been laboring all summer at an internship, learning how business is conducted. You've done work nobody else wanted to do, but that's okay. Even the smallest takes can make a good impression on your future resume.

This morning, you supervisor asks you to write a description of the job you've been doing. "Include everything, even the filing," she suggests, "and address it to me in an email message." She says a future boss might assign such a task prior to a performance review. "You can practice describing your work without exaggeration-or too much modesty," she says, smiling.

Your task: Using good techniques for short messages and relying on your real-life work experience, write an email that will impress your supervisor. Make up any details you need.

2)

  Give the reasons why your business can't accept the behavior exhibited by the customer.  End with a paragraph that makes your decision clear (you may want to state that a copy of the letter will go to your attorney).   Be firm, but diplomatic.  Remember that this letter could end up in court if the customer decides to sue.  You may invent the details of the incident, but be believable and detailed.

Many companies operate on the principle that the customer is always right, even when the customer isn't right. They take ant steps necessary to ensure happy customers, lots of repeat sales, and a positive reputation among potential buyers. Overall, this is a smart and successful approach to business. However, most companies eventually encounter a nightmare customer who drains so much time, energy, and profits that the only sensible option is to refuse the customer's business. For example, the nightmare customer might be someone who constantly berates you and your employees, repeatedly makes outlandish demands for refunds and discounts, or simply requires so much help that not only lose money on this person but also no longer have enough time to help your other customers. "Firing" a customer is an unpleasant step that should be taken only in the most extreme cases and only after other remedies have been attempted ( such as talking with the customer about the problem), but it is sometimes necessary for the well-being of your employees and your company.

Your task: If you are currently working or have held a job in the recent past, imagine that you've encountered just such a customer. If you don't have job experience to call on, imagine that you work in a retail location somewhere around campus or in your neighborhood. Identify the type of behavior this imaginary customer exhibits and the reasons the behavior can no longer be accepted. Write a brief email message to the customer to explain that you will no longer be able to accommodate him or her as a customer. Calmly explain why you have had to reach this difficult decision. Maintain a professional tone and keep your emotions in check.