Most of us have received a business letter, a memo, or an e-mail before. Although these documents may not seem like traditional forms of technical communication, they actually possess or should possess many of the same qualities as a standard technical document. They should be clear, concise, and written with a specific audience and purpose in mind. For this discussion 

1. Explain why the ABC format described in the text reading is beneficial for writing all correspondence; and

2. Discuss several ways to incorporate the "You" attitude in your writing. Why is this important?