Making use of our bank procedures, I have thoroughly investigated your ATM deduct inaccuracy claim to establish the specifics. I went as far as to speak to Wilson's Gourmet and I also talked to Wilson's Gourmet manager Ronson Tibbits concerning the transactions you have cast doubt on. 

While all three charges display the identical transaction number, 1440022-22839837109, this number adjusts on a daily basis, not hourly. Therefore, it is feasible that several purchases made at various stores, on the same day, may possibly incorporate the identical transaction number. Furthermore, all three charges were for separate amounts, indicating that they are separate purchases made on the same day and are not duplications.

Mr. Tibbits has guaranteed that his equipment does not permit prohibited use of your card or numbers while you are not in attendance. Nor does he have any basis to believe one of his employees of prohibited actions. He recommends that clientele frequently come back for multiple purchases on the same day for a multiple reasons, such as an overlooked item or a lunch appointment followed by habitual shopping at a later hour, and so on. . He reported no equipment malfunctions for the duration of the time you have problemed.

After my comprehensive investigation, I have concluded that no indiscretion transpired and I have closed our records on this claim. In the future if you should have any problems, please feel free to prepare us or call our 24-hour customer service number 1-866-333-4444. Your local branch can also answer any general problems regarding your ATM card and its various suitable applications. 



Sincerely, 



Kristin Coates
Operations Officer, ATM Error Resolution Department

cc: Branch Manager, Carlsbad
cc: Operations Manager, Carlsbad


Please prepare an audience profile using this letter please. Here is the format to follow:
This is an outline of the three-step writing process to apply to cases. Answer all problems directly on this form. Then add a page break, and prepare your message in response to the case on the following page. For the three-step process problems, you may use short phrases and sentences for your answers.

Student name? Kristin Coates
Case number and short name for case? 12:Not this Time

I. Plan
A. Analyze the Situation
1. What is your general purpose? 
2. What is your specific purpose? 
3. Exactly what do you want your audience to think, feel or believe after receiving your message? 
4. Who is your primary audience? 
5. What is their background? 
6. How are its members different from one another? 
7. How are its members similar to one another? 
8. What are their reactions likely to be to your message? 
B. Gather Information
1. What information do your readers need to receive? 
2. What facts must you gather in order to create an effective message? 
C. Select the Right Medium
1. What medium were you told to use in the explanation of the task at the end of your case? 
2. If you used a different medium, why did you? 
D. Organize the Information
1. What is your main idea? 
2. Will you use the direct or indirect approach? 
3. Why are you using the approach you chose? 
II. prepare
A. Adapt to Your Audience
1. How will you show sensitivity to your audience's needs? 
2. How much credibility do you already have with your audience? 
3. How will you establish the additional credibility you need? 
4. Will your tone be informal or more formal? 
B. Compose the Message
• You DO NOT have to attach your first draft.
III. Complete
A. Revise the Message
Review the Checklist for Revising Business Messages in Chapter 6, on page 162.
List three or more changes you made between your first draft and final draft suggested by the prompts in that checklist:
1. First change? 
2. Second change? 
3. Third change? 
4. Additional changes?