Job Title: Patient Representative

DUTIES:

This position is located in the Office of the Deputy Director, Consumer Affairs Office. The incumbent provides technical and administrative support to the Consumer Affairs Specialist. Assist in serving as the liaison between the medical center, patients and staff, and the community regarding patients' rights and advocacy. The incumbent provides a channel through which patients can seek solutions to problems, concerns and needs. Duties include but are not limited to:

- Investigates the complaints, notifies involved services and where appropriate, works with services to develop actions to correct situations.

- Reports to patient or representatives on measures taken and monitors effectiveness of action.

- Composes reports of contact describing the complaints and researches and analyze data.

- Explains the medical center's mission, policies procedures and available services to patients.

- Participates in maintaining an effective guest relations program.

- Performs work involving the collections, compilation, and/or tracking of data and statistical information related to the various programs and projects assigned.

- Assists in facilitating medical emergency treatment by gathering and providing social, financial and previous medical history to medical staff.

- Produces on a regular basis a cumulative report which will include categorization of patient inquiries.

- Receives incoming correspondence and telephone calls for office personnel.

- Requisitions office supplies, equipment, and publications.

- Maintains office files and records of all patient inquiries.

- Performs other related duties as assigned.

Please answer the competencies in essay format.

Competency 1: Knowledge of patient rights and responsibilities in a health care setting to coordinate reviews of service process and patient rights/responsibilities program.

Competency 2: Ability to assist and support patients with complex issues; often requiring coordination with various services in a Medical Center.

Competency 3: Ability to communicate orally with individuals from diverse backgrounds.

Competency 4: Ability to coordinate, plan, set priorities, and establish deadlines to meet the goals of an organization.