Human Resource

You are the training coordinator in the human resources department. Your supervisor has asked you to create a Customer Service training program using new methods of training. Review the traditional training methods and conduct academic research on new methods. In a 2-3 page report, prepared in APA style with at least two references, do the following:

Describe three new training methods and explain which one of these methods you selected for this Customer Service training program and why.

Create a training plan for this Customer Service program and include it in your report. Download this Training Plan Template and use it to provide a framework for the development of your Training Plan.

Finish your report with a description of how you will evaluate if the Customer Service program was successful

Training Plan Template

Introduction

(Describe the purpose of the training plan)

• Scope

(Describe the scope of the training, such as initial training for new employees, staff training on important topics, etc.)

Objectives

(Describe the objectives or expected results of the training. Express objectives as actions that the users will be expected to perform once they have been trained.)

Background

(Provide an overview of the training curriculum.)

• Training Requirements

(The training audience and the time frame in which training must be accomplished.)

• Roles and Responsibilities

(Identify what staff will provide training)

• Training Evaluation

(Describe how training evaluation will be performed using the Kirkpatrick levels)

• Training Strategy

(Describe the type of training (ex: classroom, computer, shadowing, etc.); and the training schedule)

• Constraints/Limitations

(Identify all known constraints and/or limitations that could potentially affect the training.)