Grammar check and suggestions for complaint letter

XYZ

1234 Coffee Drive

Raleigh, NC 27601

919-111-1111

Kxyz@my.email.com

April 30, 2014

XYZ

Customer Service Department

Cuisinart

150 Milford Road

East Windsor, NJ 08520

Subject: Defective Coffeemaker

Dear XYZ:

I purchased a DGB-550BK Cuisinart Grind & Brew Coffeemaker at Cuisinart Warehouse, in North Carolina, on February 12, 2014.

Unfortunately, this coffeemaker is not heating any longer, and I believe the defective coffeemaker should be replaced under the guidelines of the warranty.

To resolve this problem acceptably, I would appreciate the exchange of this product for a working one, a repair, or a full refund for purchase price of $85.00. Enclosed is a copy of my receipt, and the name of the customer service manager, I have been corresponding with at your Raleigh, North Carolina warehouse.

I look forward to receiving your satisfactory resolution to this problem, within fifteen days of the date of this letter.

Sincerely,

XYZ

Enclosures