1. With increased market globalization, intercultural competence: (Points: 5)
becomes less of a challenge
is aided significantly by advanced technologies such as faxes, overnight delivery and e-mail
reduces the chances of interacting with people who speak another language
is becoming less and less important
2. Many companies have found that family-friendly policies: (Points: 5)
are good recruiting tools, but often result in relocation failures.
are one of the six leading reasons that new managers fail.
have given employees with children higher overall compensation levels.
produce clear gains in productivity and customer service.
3. Who is the primary audience for a company that cans and markets pet food? (Points: 5)
Suppliers of the food products
Veterinarians and animal hospitals
Pet owners
Dogs and cats
4. When an audience feels your message is unimportant to them, you should: (Points: 5)
use threatening language to show the seriousness of the matter.
make any action requested as easy as possible to accomplish.
avoid imposing deadlines for action.
make the message long and detailed so perhaps something will catch their attention.
5. "It is the case that good communicators advance more quickly in the company." Which of the following would be the best revision of this sentence? (Points: 5)
"It is the case that good communicators advance faster in the company."
"It is true that good communicators advance more rapidly in the company."
"Evidence has shown that good communicators advance more rapidly in the company."
"Good communicators advance more quickly in the company."
6. Which of the following would be the best revision of these sentences? "Our present receivables are in line with last year's. However, they exceed the budget. The reason they exceed the budget is that our goal for receivable investment was very conservative." (Points: 5)
"Receivables are in line with last year's. They exceed the budget. Our goal for receivable investment was very conservative."
"The receivable investment was very conservative."
"Our present receivables are in line with last year's because they exceed the budget."
"Our present receivables, while in line with last year's, exceed the budget because our goal for receivable's days out was too aggressive."
7. Which of the following sentences is ACCURATE in terms of the words it uses? (Points: 5)
"There is a large amount of people at the convention."
"We have to decide between the four options available to us."
"Fewer people will attend the conference this year because of the higher costs."
"The speech had a profound affect on the audience."
8. Which of the following is NOT an example of parallel structure? (Points: 5)
"Yoga can help you develop flexibility, reduce stress, and increase relaxation."
"Learn how to analyze business audiences, improve your style, and edit thoroughly."
"You are all encouraged to come and share ideas, express concerns, and ask questions."
"You can pay by credit card, check, or just fill out a payroll deduction card."
9. Which of the following sentences uses passive voice appropriately? (Points: 5)
"Your order was shipped yesterday and should arrive by Friday."
"The shipping clerk sent your order yesterday and it should arrive by Friday."
"The decision was made after much debate and deliberation."
"An announcement about the company takeover will be made by the president later today."
10. Which statement correctly identifies the main benefit of writing a paragraph using the deductive order strategy? (Points: 5)
You can present any kind of evidence you wish to use.
The reader knows from the outset what your main point is so he or she is prepared to receive the evidence you provide to back up your idea.
It is an effective technique if you want to entice the reader into reading more.
The topic sentence acts as the concluding sentence.