First one is Prior document and last two is Part -1 and Part -2 which you have to work on...

Part -1

Let's review some communication ideas that we have covered so far, such as word choice, nonverbal communication, and how we appear to others. Perception plays a crucial role in how others understand our meanings and actions.

Use what you have learned thus far to place yourself in the following situation:

Imagine that you are in a meeting at work, and you are discussing the need for a more effective procedure. The cleaning crew appears and starts to vacuum, which creates communication noise. When you asked the cleaning crew to start their work in another location so that the meeting would not be disrupted, what did you say? What words did you use? How did your words and actions affect the interpersonal relationships?

Consider the following:

1. What is the effect of word choice on the outcome of our communication with others?
2. Do we all interpret words the same way?
3. Are some words more meaningful than others?
4. Can words have the power to entirely shut down the communication process?
5. How does your attitude and the look on your face affect what you say?

The words that we choose have a huge impact on whether or not our message is received as it was intended. Beyond language and cultural barriers, our verbal communication can be compromised by the actual or perceived meaning of words themselves.

Remember, the goal of the communication process is to achieve mutual understanding. Word choice plays an important role in achieving this goal, as does nonverbal communication. The impact of nonverbal communication on getting our message across cannot be overstated. Also, do not forget that effective use of language includes taking into consideration cultural and gender differences in communication and the impact of ambiguous language.

This week, we will be discussing inferences and jumping to conclusions. An aspect of interpersonal communication that is not addressed in your text is the "ladder of inference," a metaphor that illustrates how quickly we can jump to conclusions with little data and minimal thought processes, as if we were climbing up a ladder in our minds. You will have the opportunity to examine several conflict scenarios, which will help you to recognize what factors contribute to successful conflict management. You will learn that it is wise to choose a conflict management style that is appropriate for the situation and the ways different conflict management styles suit different circumstances.