Empathetic listening scenario

Select a conversation in which the other person wanted to talk about something that was troubling him or her. As you replay this conversation in your mind, think about how well you did in terms of empathetic listening. Develop a 1,050 word analysis including:

1. Explain whether you found yourself being critical when the person really just needed someone to listen.

2. Identify whether you let the person know, by your words or actions, you cared about his or her dilemma, even if you were not able to help in any other way.

3. Analyze your listening performance.