Discussion Question 1

Nancy Douglas is an assistant accountant for the hardware division of Crothwall and Associates-an IT company founded in 1997 and currently worth five billion dollars. The company conducts performance appraisals twice a year. Nancy has worked for the company for a year and a half and has received a B grade on her performance for both the appraisal cycles.

She made a ten thousand dollar accounting mistake after her second appraisal. Nancy takes an hour to commute to work and is a single parent. She has two children, ages 3 and 6, and is on medication for insomnia.

Assume that you are an assistant HR manager at Crothwall and Associates. You need to inform Nancy that she has received a C on her performance after the third appraisal and this is her only opportunity to improve the quality of her work. Create a two-to-three page scenario, including dialogue, for the conversation between you and Nancy in this situation.

The scenario should use communication etiquette effectively. Based upon your readings and any other valid research articles, create a properly worded communication to Nancy using good etiquette.

Discussion Question 2

Consider the following statement:

"Each culture has its own norms of etiquette. In a diverse society like America, as well as in a globalized world, it is difficult to establish principles of communication etiquette that would apply in most business situations."

What do you think of this view? Have you ever been misunderstood due to cultural differences? Are there any principles of etiquette that might be considered universal? Give reasons and examples to support your answer.

Your initial response to each discussion question should be two to three pages-excluding the APA references and in-text citations, if used. Be concise.