(Answered) Course case managementtext book fundamentals of case

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Course: Case Management

Text Book: Fundamentals of Case Management Practice: Skills for the Human Services (HSE 210 Human Services Issues) Author: Summers, Nancy

Instructions: Read the following material, and then write a paragraph of no more than six sentences (2 pages in length) that covers the following

Chapter 24 Pgs. 381

The below is a conversation between Case Manager & Client (Mr. Dudley)

Critique the CM's responses:

a. For empathy
b. Neutrality, and staying on task
c. What was the strength of the CM's worker?
d. What could have been better? And are there any other impression
e. The focus of the interview
f. Your assessment based on a concise summary of behavior, appearance, and affect
g. Any resolution that takes place
h. The reason for the next contact or the follow-up that will occur.

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