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problem1) You are Maureen Sandiford, the sales manager at a company called Cellular Services (Pty) Ltd. The company launched a competition recently, offering the 100th client who walks into its store on Saturday, 26 January 2013, a free Nokia cellular phone. Mr Grant Walker is the winner of this prize. You have all his information, such as his address, on record. Unfortunately, you cannot give Mr Walker his free cellular phone, since you have no stock. You are only expecting stock again in April 2013.

Below is a letter to Mr Grant Walker, informing him of the situation. He needs to come into the store to claim his prize before 28 February 2013 and must bring the letter and his South African identity document to the store in order to do so.

However, you will not be able to give him his phone then, but will contact him when it is ready for collection.
The letter below is full of mistakes–the format is incorrect, the appropriate indirect plan was not used, some information is incorrect or missing and the tone and register is not professional.

1.1 Reprepare this letter, correcting all the mistakes mentioned above. Use the indirect plan and ensure that you do not change the meaning of the letter.


Cell Phone Services
P O Box 2019

Tel: 011 594 2000/1/2/3

Fax: 011 594 3330

Mr Grant Walker Boksburg

Hi Grant

You are the winner of a new Nokia cellular phone, but we do not have any stock at the moment.

You may recall that we recently launched a promotion, whereby we promised the 100th client who walked into our store on Saturday, 26 January 2013, a free Siemens cellular phone.

Congratulations! According to our records, you were the 100th client to visit the store last Saturday and are, therefore, the winner of the free cellular phone.

Bring identity to the store to claim your prize. You may do so any day between 09:00 and one o clock. We will ave to revoke your prize if you do not claim it before Feb, but the phone will only be ready in May 2013.

Make sure you come to the store.

Maureen Sandiford
Sales Manager


problem2) You are planning a visit to the United Kingdom and need to apply for a visa. You have made an appointment with a representative of the British High Commissioner to determine what the process is and how you should go about applying for the visa. She arrives ten minutes late and then has a conversation with her colleague in the booth next to her. When she finally faces you, she barely greets you. The representative sits behind a glass partition and you are struggling to hear what she is saying.

You keep asking her to repeat herself and she is clearly getting irritated with you. To make matters worse, she has a very strong British accent and even when you do hear her, you don’t always understand her. She seems to have no printed information in the form of a brochure or a leaflet and can only describe the process to you verbally.

While you are trying to listen to her, two people in the booth next to you are arguing so loudly that security officers have to ask them to leave the room. You are extremely nervous, because you have been told it takes a minimum of three weeks to approve a visa and you are travelling in less than three weeks. You find that you are not concentrating on what she is saying and are constantly thinking about the time constraint.

• Discuss at least five (5) communication barriers you could identify in the situation described above and illustrate how you, as an effective communicator, would overcome them.

problem3) You are the owner of a dog training school. The puppy training classes have always been presented on a Saturday morning and were scheduled as follows:

• Puppy 101 at 08:00–9:00

• Puppy 2 at 09:15–10:15

• Puppy 2 advanced at 10:30–11:30.

You can no longer present these classes on a Saturday morning because your dog trainers have to attend a canine first aid course on Saturday mornings. You have to move the classes to Sunday mornings. Although it overlaps with church time, the times have to remain the same since it is the only time the venue is available.

You have clients of all races and religious denominations in your class. You have to inform all your clients of the change, which is effective from 1 November 2013.

3.1 Analyse the receivers of your communication (your clients) in writing as part of your personal preparation before you prepare to them.

3.2 Then compose an email message to your clients informing them of the changed training times. Apply the knowledge you gained in step 3.1 when you analysed the receivers of your message and ensure you use the you-viewpoint when composing the email.

problem4) Correct the grammar, spelling and/or punctuation mistakes in the sentences below. Ensure that you do not change the meaning of the sentences.

4.1 Its never to late to start exersicing.

4.2 She does not only use fresh produce in her cooking but also to enhance the homely feeling of her kitchen and hangs onions to add an earthy touch to the room, she ties them up with garden twine and adds a loop at the top so one can hang them.

4.3 Other people like to read and other people like to watch tv.

4.4 How many country’s have you visited.

4.5 Am trying to phone u pls answer ur phone

4.6 Your pathetic understanding of the poem was horribly incorrect.

4.7 Fifty % of all new vehicles in Johannesburg are bought by women between the ages of 30 and 50 years.

4.8 The man, that is talking, is the organiser of the st stithians rugby festival.

4.9 Kindle Touch. Voted no 1 e-reader. Buy now. At selected stores.

4.10 The students were asked by the lecturer to take his seat.

English, Academics

  • Category:- English
  • Reference No.:- M93070

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