Case Study: Listen and Understand

Select One of the Following:

1.    Midwest Hospital

2.    The Audit Team I

For this writing assignment, you will select one of the factual case studies from the list above and you will write a 2-3-page conflict assessment that you will present as a case study.:

In your case study, please make sure to address the following :

1.    For each case you have selected analyze the following:

o    The role of listening

o    Organization or impacts associated with listening

o    Identify any listening deficits

o    How could listening skills be improved in each situation

o    What hidden meanings exist and what impact does that have in the conversations

2.    Assume that you have been hired as a trainer to facilitate communication in the organization and you will be presenting your findings to the employees in a training session:

o    Indicate what issue seems most important to the organization in terms of listening and understanding

o    What are three listening skills you would emphasize to the individuals and provide them a reason as to the importance

o    Provide an example of how improved listening and communication could assist with outcomes

o    Describe how listening causes interpersonal conflict

o    Give three reasons people don't listen and provide at least one "solution" to each listening problem