Answer each of the following questions as completely as possible. Answer all parts of multi-part questions. Each response should be no more than four typed, double-spaced pages.

These are critical thinking questions, but you must support your answers with facts from your reading and viewing materials.  Be sure to cite these references in an appropriate manner by using footnotes or endnotes.

1. If you were selling home electronics equipment, do you think you would be most likely to suggest the purchase of related, new or better quality merchandise? Explain the reasons for your answer.
2. Your sales staff includes four people, one of whom has gone above and beyond the call of duty to bring in sales this year despite personal problems and a slow economy. Because of the economic slowdown, you cannot reward the person financially. How would you reward that person?