400-600 words that respond to the following questions with your thoughts, ideas, and comments. Be substantive and clear, and use examples to reinforce your ideas:

You recently have been hired as the company's new IT Director. One of the main projects that you have been tasked with is to establish an IT Help Desk to support the company's operations. This function does not currently exist, so you will start from the beginning and build it from the ground up. To begin, you have been asked to identify the anticipated requirements and problems that typical users within your company will face and that the newly created Help Desk will need to address. Take this opportunity to describe the high-level business model of your company and the typical problems (at least 5) faced by users. In addition, describe the anticipated characteristics of the users who will utilize the Help Desk.