1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
AS 9000
TL 9000
QS 9000
AI 9000

2. ISO 9000 is primarily concerned with what type of quality management standards?
Suppliers to the automotive or telecommunication industries
Business to business commerce
Environmental
Business to consumer transactions

3. What is a reason that a company may pursue ISO9000 certification?
Certification is required by most insurance agencies
Certification is required by the European Community to show that a firm has used appropriate standards
Certification provides a company with unlimited legal liability protection
Certification provides competitive advantage in the global markets for suppliers

4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
Third party
First party
Second party
Fourth party

5. Who is responsible for performing the first party certification audit for a supplier firm?
Firm
Suppliers
Certifying agency
Customer

6. What is one analytical tool common to all quality improvement programs?
Kaizen
Pareto charts
Continuous improvement
Management by fact

7. An opportunity flow diagram would best fit in which DMAIC category?
Measure
Define
Analyze
Improve

8. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant?
Fourth party
First party
Second party
Third party

9. A fishbone diagram might be found in which DMAIC category?
Analyze
Measure
Define
Improve

10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
ISO 2000
ISO 14000
QS 9000
ISO 9000