1. What is the main purpose of human communication?

2. Name the two distinct areas of communication and give an example of each.

3. In your own words, define a ‘problem'

4. Give two examples of a ‘comparator.'

5. When ‘unpacking' why should the counsellor never make assumptions?

6. In your words, explain what is meant by empathy.

7. What is the purpose of basic empathy?

8. In order to formulate the appropriate empathic response, what must the counsellor focus upon?

9. When using the formulaic approach, what should the word ‘because' always be followed by? Give an example.

10.Why it is important that the effective counsellor exercises caution when interpreting non-verbal behaviour?