problem1. Describe the following terms: Information Technology and Information System.
problem2. describe the major components of computer. Demonstrate your answer by block diagram.
problem3. prepare concise notes on the given Internet terminology:
i) Internet Service Provider
ii) Web Browser
problem4. Using illustration describe downward, horizontal and upward communication.
problem5. Elaborate on the telephone communication skills which you require to effectively handle a customer complaint in your organization.
problem6. Describe what a ‘virus’ is and give three classification of viruses.
problem7. Describe what you understand by the term “Worm”?
problem8. What does HTML stands for? For what is it used?