Ask Question, Ask an Expert


Ask Computer Engineering Expert

Case Study:

Joe Roberts’s refunds and services 80 trucks everyday at Ryder Systems maintenance yard in Holt, Michigan. Dissimilar most fueling attendants, though, Roberts are as well a data-entry clerk. As Roberts refuels each truck he plugs a hand-held instrument into the truck’s onboard. Computer to retrieve information which helps Ryder keep track of its vehicles.

Ryder commercial leasing and services has lately implemented $ 33 – million truck maintenance and track systems which will help the Miami Company maintain and manage vehicles all through much of the Midwest and South. Finally, the system will keep tabs on the company’s 170,000 vehicles at 915 locations all through North America. Formerly, Ryder’s different information systems presented more than one face to many of its 11,000 customers, which comprise retailer Home Depot and Hotel Chain Marriott International. Moreover, revenue from truck fleet leasing over the past 6 years had patterned and the prospect of generating additional income was limited by existing business processes. Dennis Klinger, Ryder’s V.P. of Information Services, said ‘‘we could not squeeze costs and enhance performance by doing the same old things’’. The company decided to restrictive itself and developed a master plan toward this end.

The master plan called for the company to integrate the disparate field, district and head quarters information systems which had frequently created ‘‘islands of information’’. The result: a system that will permit users to share data with 1,000 local service centers, 76 districts offices and the company’s Miami Headquarters.

Beneath the new maintenance system, a mechanic or attendant in Florida will be able to access the maintenance history of a truck which was serviced in Michigan a week earlier.

The system works as shown below: when servicing a truck, the service representative inserts a probe from a hand-held computer into a button-shaped data carrying device which is mounted on the side of each vehicle’s cab. The computer records the amount of fuel pumped, oil used and other pertinent information, all of which was formerly transcribed by hand.

This provides attendants time to perform extra routine checks and to clean the trucks more thoroughly. The touch memory button tracks a vehicle’s fueling and service history. ‘‘The button is similar to a file cabinet with room for extra files’’.

The other new system at Ryder is the shop management system, written in COBOL that automatically schedules vehicles for maintenance or repair. The system matches the job with the mechanic best qualified to perform the tasks. It as well updates the maintenance histories of all vehicles in the fleet and monitors inventory levels at Ryder locations. The system can automatically submit warranty claims, process payroll data, and even order parts electronically from 20 suppliers.

The other interesting system at Ryder is Simplified Asset Management (SAM) that gathers information from a variety of systems in order to assess how the company is putting its fixed assets to use. For ex, using the system, the company could decide 18 months before a truck lease expires when best to dispose of the vehicle. ‘‘In essence we have a profit and loss statement for every truck’’. The SAM system will decrease the time district managers require to collect data on the vehicles they manage from 2 work days to 15 minutes.

problem 1: Identify the software systems in this case and describe the types of software needed for each application.

problem 2: The shop management system was written in COBOL. Identify some benefits and drawbacks of COBOL.

Computer Engineering, Engineering

  • Category:- Computer Engineering
  • Reference No.:- M95148
  • Price:- $60

Priced at Now at $60, Verified Solution

Have any Question? 

Related Questions in Computer Engineering

1 who is ultimately responsible for managing a technology

1. Who is ultimately responsible for managing a technology? Who is responsible for enforcing policy that affects the use of a technology? 2. What is contingency planning? How is it different from routine management plann ...

Discussionthe benefits of microsoft officebullidentify at

Discussion "The Benefits of Microsoft Office" • Identify at least two ways that a user can combine content from two or more Office applications. Explain the major benefits of doing so for each identified example. • Descr ...

You are sending the following text message good using ascii

You are sending the following text message: " GOOD! " Using ASCII and odd parity, your processor prepares the following bit stream: G 10001111 O 10011110 O 10011110 D 10001001 ! 01000011 Your key stream generator generat ...

1 the stream function for an incompressible two-dimensional

1. The stream function for an incompressible, two-dimensional flow field is For this flow field, plot several streamlines for 2. For the case of a source at the origin with a uniform free stream plot the streamline ψ = 0 ...

Cryptography projectlets suppose that alice and bob have

Cryptography Project Let's suppose that Alice and Bob have each a number n_A and respectively n_B between 1 and 10 and they want to know if they have the same number or not. The problem is that in case they don't have th ...

1 when is the ir plan used2 when is the dr plan used3 when

1. When is the IR plan used? 2. When is the DR plan used? 3. When is the BC plan used? How do you determine when to use the IR, DR, and BC plans?

Create a data file consisting of at least 100 string values

Create a data file consisting of at least 100 string values. You can create the list yourself, or perhaps copy the values from a text file of some type, or you can even create the file by generating random strings. Sort ...

1 what is the difference between the paintcomponent and

1. What is the difference between the paintComponent and repaint methods? 2. What is the difference between a frame and a panel? 3. Have the Die class of Chapter 6 implement the Measurable interface. Generate dice, cast ...

1 what is a hash function and what can it be used for2 why

1. What is a hash function, and what can it be used for? 2. Why is it important to exchange keys out of band in symmetric encryption? 3. What is the fundamental difference between symmetric and asymmetric encryption?

Why are database management systems dbmss but really just

Why are database management systems (DBMSs, but really just asking about database technology) important in the business community? Can you provide an example of database technology in the business world?

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro