The following questions should be addressed in a preparation of the case analysis:

1. When Cheryl Smith, the new CIO arrived at Westjet, she was asked by the CEO to advise whether the company had adequate IT or not.What aspects of the Westjet IT situation did she address to respond to the CEO's concern?
2. Briefly, summarize the assessment and the apparent problems.
3. Explain how Smith can help senior management better understand the importance of IT's role in the organization regarding its existing operating systems and future systems and the implications of that role in gaining approval of Smith's transformation of IT.
4. Offer evidence/arguments that major changes in IT at Westjet were essential and that Smith's governance model would enable Westjet to achieve its strategic goals.
5. Discuss the impact of the proposed IT governance model on IT planning.What were the implications of this model for both the executive vice presidents and the business unit CIOs regarding what each must do or bring to the table to be fully effective in fully exploiting IT capabilities?
6. What were the implications of Smith's governance model about the role of the WestJet CIO and the skills required to be effective in that position?