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Suppose a customer contacted you saying that some applications refuse to load and that the computer is also running very slow.

In this case, you will need to find out which open software applications might be hogging your customer's RAM and causing the problems that the customer is experiencing. Research some tips that you can use to help you troubleshoot this issue. Discuss the steps you would take to help solve the problem. Your paper should be at least one page in length.

The following is a useful resource for this problem: http://www.techsoup.org/support/articles-and-how-tos/eleven-tips-for- troubleshooting-software

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