Small-Office Servers

Most businesses today, regardless of size, use some sort of file-sharing server. Some are insourced and others are outsourced. XYZ Inc. has a small office with eighty users in California. The office employs a file-and-print server that caters to users' requests.

Recently, users have complained that it takes a lot of time to retrieve files from the server. In addition, users have also complained that at times it takes a while to service print requests.

A network administrator of XYZ Inc. says that this is occurring because the network is not functioning at performance levels.

Tasks:

• What are the basic steps that you would use to troubleshoot the small-office problem?
• Can you identify the cause of the problem?
• What tools would you need to get a basic understanding of the architecture of a network?
• What documents would you want from a prior IT team to document the network?
• What, if anything else, do you need to diagnose it?
• Support your statements with appropriate examples and scholarly references.
• Write your initial response in approximately 300 words. Apply APA standards to citation of sources.