(Answered) Questionit may appear sometimes as if the actual design of

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It may appear sometimes as if the actual "design" of processes is cumbersome and time consuming. This need not be the case, as there are many tools available in developing any process change management plan.

To address the questions below assume you have been chosen to develop and direct a change management plan involving the secure payment process for an online retailer of your choice.

1. Conduct research using the Internet and identify the type of software or management tools that you would utilize to help with each of the major steps in developing the plan. Summarize the software/suite selected and identify its key capabilities, advantages and disadvantages.

2. As the leader of the change project in this same organization what level of direct involvement should you have in creation of the Change Management Plan? Should you be the primary author or should you delegate most of the responsibilities?

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