Question: Task A: Based on the Case Above as well as your Own Research on IT Service Delivery, answer the following questions:

1) What were the key reasons for the IT implementation failure?

2) In your view, who is responsible for the failure and why?

3) Do some research on the use of IT by hospitals/health departments - give examples of success stories of the IT implementations and outline reasons for the success.

4) Why was ‘'WorkBrain'' not utilized properly?

5) What would you recommend the Health Department to do to fix the current problems?

Task B: Write a paper, 2000 words in length, on one of the topics below For this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning.

Possible topics: Your attention in this paper can be focused on any of the following topics covered in our text such as for example:

• Emerging Business Technologies

• Raw Data Conversion/Mining

• Comparative Analysis of the ERP Applications

• IT Risk Management Strategies

• E-Commerce Models and/or Implementation Strategies.

• Mobile Technologies.

• Use of Social Media for Business.

• Enterprise Systems and Applications.

• Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.

Approach: Choose a topic which you are interested in and/or which is related to your work. You should do this as early as possible. Once you have chosen a topic, read our text carefully followed by detailed research. Once this is done, you should set up a structure/a series of subtopics and decide what to write under each section (subtopic).

Here is a suggested structure (you don't have to follow it, but your own structure must be logical):

Abstract: a condensed summary. If someone reads your abstract only, he/she should understand your main points. You may want to write this section last;

Index terms: list the key words used in your paper;

Introduction: introduce the topic you are going to write about. This section must be related to the topics you learnt during the Session. However, you should branch out by carrying out your own research to enhance this section;

Subtopics and supporting argument: write a series of body paragraphs with sub-points;

Conclusion: Many students get confused between the conclusion and the abstract. In the conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts you have presented; issue a call for action on the part of your audience; ask questions generated by your findings; make predictions, recommend a solution or give a personal statement about the topic.

With your structure in order, you have a skeleton for your paper: you can now begin by writing out your analyses of the passages you have chosen. As you write and revise, you may have the need to add to your analyses or to re-order your chosen arguments. Using a structure as the skeleton for a paper in this way can carry you more than halfway to a completed draft.

Task C: 1. Generate a Turnitin originality report and submit this report via Turnitin;

2. Submit an early draft to Turnitin for self-checking, then look carefully at all the matches marked in bold font and various colours in the self-check/originality report.

3. Answer the following questions to interpret the Turnitin originality report

a) Are any of the bold, coloured text matches in my self-check report missing in-text references? (We need to avoid plagiarism of ideas.)

b) Do any of the bold, coloured text matches in my self-check report include more than three words in a row copied from the original source without quotation marks? (We need to avoid plagiarism of language.)

c) Do direct quotations take up more than 10% of the essay? (We need to change some of the direct quotations to summaries and paraphrases so that at least 90% of every essay is written in our own words.)

d) Are any of the bold, coloured text matches in my originality report purely coincidental? (Sometimes our words coincidentally match with words in other online sources that we have never seen before and that are completely irrelevant to our research topic. If so, we do not need to change anything at all.)

e) Do any of the short strings of matching text indicate that my attempts at paraphrasing were not completely successful? (We need to avoid sham paraphrasing, one type of plagiarism, by using synonyms and changing the sentence structures completely. Remember that we should not copy more than three words in a row from the original without quotation marks.)

f) Have I synthesised all of the sources' ideas into my essay by introducing each piece of source information with a signal phrase and by adding my own comments or interpretation to it in the following sentence? (We need to avoid dropped-in quotations and simply reporting facts or other people's ideas because that approach means that instead of building our own arguments and writing our own essays, we are merely stringing together other people's words and ideas.

Information related to above question is enclosed below:

Attachment:- Assignment1ITInfas.rar