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Question: Redo Example (the Able-Baker call center problem) by a manual simulation, using the event scheduling approach.

Example: The Able-Baker Call Center Problem

This example illustrates the simulation procedure when there is more than one service channel. Consider a computer techmcal support center where personnel take calls and provide service. The time between calls ranges from 1 to 4 minutes, l distributi? n as shown in Table.

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